Provide high quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and

Performs remote installation services for new and existing clients in accordance with the service work order. Installs and configures applications which run on a variety of server operating systems such as Microsoft Windows, UNIX, and Linux. Installs and configures databases which include Microsoft SQL Server. Installs and configures web servers and deploy web products to

Work with the RFP Team members to identify which pieces of content in the RFP library will be moved into Qvidian. Upload the content into Qvidian including entering appropriate document tags to assist with ease in searching. Review and update documents to ensure proper text styles are in place to allow for the document to pull into an RFP template with correct fonts and h

Drive performance management activities such as performance evaluations process, performance improvement plans and terminations. Partner with divisional and business unit leadership to identify and develop talent and engagement solutions that reflect and enhance the Tyler culture. Partner with the business in developing strategy to identify and address risk, and achieve o

Provide end to end financial support for corporate teams, create periodic forecasts, plans, analysis, and reporting Ensure data integrity and consistency in reporting Develop consultative relationships with corporate leaders; understand their challenges and make improvements to existing processes Generate new financial insights using analysis and decision support tools Fa

Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development pl

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of c

Rapid Financial Solutions, a division of Tyler Technologies (NYSE TYL) is a rapidly growing, fintech software company headquartered in North Logan, UT. Our knowledgeable, close knit team has built a high growth, profitable business and an exceptional company culture. Location North Logan, Utah Travel 0 5% Requisition Number 2024 4651 Tyler Technologies is proud to be an a

Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content. Deliver training programs as needed that are developed for team members and ensure that new employees are provided the tools and information to be successful. F

Provide professional services such as consultation and education to clients on Tyler product APIs and data exchange tools. Design and conduct knowledge transfer sessions on site or through webinars. Perform consultation/analysis of client business model to identify and document client requirements regarding integration with in scope Tyler products. May identify and docume

Process billings and generate invoices for Tyler in accordance with contract specifications. Set deferred revenue schedules in accordance with established procedures to ensure compliance with US GAAP and Tyler revenue recognition policies. Resolve billing issues that may arise. Input projects into Tyler's Professional Services Automation (PSA) tool. Set up budgets and bil

Customer Funds Management Manage relationships with customers, partners and intracompany business units related to financial operations, ensuring timely and accurate delivery of disbursement services. Support Provide support to other teams within the organization as needed, including but not limited to accounting, finance, and client services. Work CRM cases to support bo

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is si

Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis o

Press Release Writing Drafting press releases to announce company news, product updates, and community initiatives. Ensure content is accurate, engaging, and aligns with Tyler Technologies' messaging. Local Media Storytelling Collaborating with team members to identify and source content for local media stories, showcasing Tyler Technologies' impact on communities across